Welcome to Alpha Phones Limited Website terms & conditions of use
Terms and conditions of website use
General store terms and conditions
Repair terms and conditions
Repair plan terms and conditions
Alpha Phones + Terms of business
Terms and conditions of use
1. Introduction
1.1 These terms and conditions apply to your use of the website and by accessing this website, you agree to be bound by the terms and conditions set out below. Before placing an order, if you have any questions relating to these terms and conditions please contact our customer representatives by emailing info@alphaphones.co.uk
Alpha Phones Limited gives no authority (whether implied or express) to deep link to or frame any of the content which appears on our Website or to use a representation of the company’s trademarks as a link button without the express agreement of Alpha Phones Limited.
1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 If you [register with our website, submit any material to our website or use any of our website services], we will ask you to expressly agree to these terms and conditions.
1.4 You must be at least 18 years of age to use our website; and by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
1.5 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy
2. Credit
2.1 This document was created using a template from SEQ Legal (http://www.seqlegal.com).
3. Copyright notice
3.1 Copyright (c) [year(s) of first publication] [full name].
3.2 Subject to the express provisions of these terms and conditions:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.
4. License to use website
4.1 You may:
(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser;
(c) print pages from our website;
(d) [stream audio and video files from our website; and]
(e) [use [our website services] by means of a web browser, subject to the other provisions of these terms and conditions.
4.2 Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
4.3 [You may only use our website for [your own personal and business purposes], and you must not use our website for any other purposes.]
4.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
4.5 Unless you own or control the relevant rights in the material, you must not:
(a) republish material from our website (including republication on another website);
(b) sell, rent or sub-license material from our website;
(c) show any material from our website in public;
(d) exploit material from our website for a commercial purpose; or
(e) redistribute material from our website.
4.6 [Notwithstanding Section 4.5, you may redistribute [our newsletter] in [print and electronic form] to [any person].]
4.7 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
5. Acceptable use
5.1 You must not:
(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(e) [access or otherwise interact with our website using any robot, spider or other automated means;]
(f) [violate the directives set out in the robots.txt file for our website; or]
(g) [use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).]
5.2 [You must not use data collected from our website to contact individuals, companies or other persons or entities.]
5.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is [true, accurate, current, complete and non-misleading].
6. Registration and accounts
6.1 [To be eligible for an individual account on our website under this Section 6, you must [be at least 18 years of age and resident in the United Kingdom].]
6.2 You may register for an account with our website by [completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you].
6.3 You must notify us in writing immediately if you become aware of any unauthorized use of your account.
6.4 You must not use any other person's account to access the website[ unless you have that person's express permission to do so].
7. User IDs and passwords
7.1 If you register for an account with our website, [you will be asked to create] a user ID and password.
7.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person.
7.3 You must keep your password confidential.
7.4 You must notify us in writing immediately if you become aware of any disclosure of your password.
7.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure.
8. Cancellation and suspension of account
8.1 We may:
(a) [suspend your account;]
(b) [cancel your account; and/or]
(c) [edit your account details,] at any time in our sole discretion without notice or explanation.
8.2 You may cancel your account on our website [using your account control panel on the website].
9. Your content: license
9.1 In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.
9.2 You grant to us a [worldwide, irrevocable, non-exclusive, royalty-free licence] to [use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media / reproduce, store and publish your content on and in relation to this website and any successor website / reproduce, store and, with your specific consent, publish your content on and in relation to this website].
9.3 You grant to us the right to sub-license the rights licensed under Section 9.2.
9.4 [You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2.]
9.5 [You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.]
9.6 [You may edit your content to the extent permitted using the editing functionality made available on our website.]
9.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.
10. Your content: rules
10.1 You warrant and represent that your content will comply with these terms and conditions.
10.2 Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
10.3 Your content, and the use of your content by us in accordance with these terms and conditions must not:
(a) be libelous or maliciously false;
(b) be obscene or indecent;
(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
(d) infringe any right of confidence, right of privacy or right under data protection legislation;
(e) constitute negligent advice or contain any negligent statement;
(f) constitute an incitement to commit a crime[, instructions for the commission of a crime or the promotion of criminal activity];
(g) be in contempt of any court, or in breach of any court order;
(h) be in breach of racial or religious hatred or discrimination legislation;
(i) be blasphemous;
(j) be in breach of official secrets legislation;
(k) be in breach of any contractual obligation owed to any person;
(l) [depict violence[, in an explicit, graphic or gratuitous manner];]
(m) [be pornographic[, lewd, suggestive or sexually explicit];]
(n) [be untrue, false, inaccurate or misleading;]
(o) [consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;]
(p) [constitute spam;]
(q) [be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or]
(r) [cause annoyance, inconvenience or needless anxiety to any person.]
11. Limited warranties
11.1 We do not warrant or represent:
(a) the completeness or accuracy of the information published on our website;
(b) that the material on the website is up to date; or
(c) that the web site or any service on the website will remain available.
11.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
11.3 To the maximum extent permitted by applicable law and subject to Section 12.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.
12. Limitations and exclusions of liability
12.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law.
12.2 The limitations and exclusions of liability set out in this Section 12 and elsewhere in these terms and conditions:
(a) are subject to Section 12.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
12.3 [To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.]
12.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
12.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
12.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.
12.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
12.8 [You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).]
13. Breaches of these terms and conditions
13.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
(a) send you one or more formal warnings;
(b) temporarily suspend your access to our website;
(c) permanently prohibit you from accessing our website;
(d) block computers using your IP address from accessing our website;
(e) contact any or all your internet service providers and request that they block your access to our website;
(f) commence legal action against you, whether for breach of contract or otherwise; and/or
(g) suspend or delete your account on our website.
13.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).
14. Variation
14.1 We may revise these terms and conditions from time to time.
14.2 [The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions. / We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.]
14.3 [If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.]
15. Assignment
15.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
15.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
16. Severability
16.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
16.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
17. Third party rights
17.1 These terms and conditions are for our benefit and your benefit, and these terms and conditions are not intended to benefit or be enforceable by any third party.
17.2 The exercise of the parties' rights under these terms and conditions is not subject to the consent of any third party.
18. Entire agreement
18.1 Subject to Section 12.1, these terms and conditions, together with [our privacy and cookies policy], shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.
19. Law and jurisdiction
19.1 These terms and conditions shall be governed by and construed in accordance with England and Wales law
19.2 Any disputes relating to these terms and conditions shall be subject to the [exclusive / non-exclusive] jurisdiction of the courts of [England].
20. Statutory and regulatory disclosures
20.1 [We are registered in [trade register]; you can find the online version of the register at [URL], and our registration number is [number].]
20.2 [We are subject to [authorisation scheme], which is supervised by [supervisory authority].]
20.3 [We are registered as [title] with [professional body] in [the United Kingdom] and are subject to [rules], which can be found at [URL].]
20.4 [We subscribe to [code(s) of conduct], which can be consulted electronically at [URL(s)].]
20.5 VAT No.: 257655078
21. Our details
21.1 This website is owned and operated by Alpha Phones Ltd
21.2 [We are registered in England and Wales under registration number 08043614 and our registered office is at 222 Upper Richmond Road, West London, England. SW14 8AH
21.3 Our principal place of business is at 73 Surbiton Road, KINGSTON Upon Thames. KT1 2HG
21.4 You can contact us by writing to the business address given above, by using our website contact form, by email to info@alphaphones.co.uk or by telephone on 02085414664.
General store terms and conditions
Your use of Alpha phones services is governed by the following terms and conditions. The use of these terms below are very important and set our obligations to you and what you are agreeing to.
Our agreement
By ordering services from Alpha Phones you are entering into a contract with us. The terms below are important and set our obligations to you and what you are agreeing to.
99 days warranty
All Alpha Phones services carry a 99 day warranty on parts and expertise. This means that if there is a recurrence of the same problem we fixed or any fault which is connected to the services we provided we will either try again to fix the problem at no extra charge, This excludes faults caused by the failure of other components after the repair had taken place, or by faults through incorrect use of software or download material or by faults arising from accidental damage or incorrect use of the product..
Service Visit requirements
Important you are responsible for ensuring that all data and information on your computer, phone or any other product you want serviced is saved and backed up. We will not be responsible for any loss of data, information or records.
If you book an in-home service appointment we will need the following at the time of the appointment
An adult over the age of 18 who has a basic knowledge of the service required and can explain any issues or problems that they want fixed.
Access to the equipment that needs to be serviced
Your agreement to follow our reasonable instructions
Liability exclusions
We do not have specific knowledge of your phone and its configurations. While we will use our best efforts to complete repairs or services sometimes repairs could be delayed. We cannot be responsible for any unforeseen consequences of our services.
Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer warranty and take appropriate action.
We cannot be responsible or liable to you in relation to any service regarding:
Any loss or corruption of data, information or records
Any failure by you to follow our reasonable advice, recommendation or instructions
Information we require and use of that information
Before we begin to service or repair your Phone or Tablet we will ask you to provide us certain details which we require to perform the service or repair. This includes an email address and a telephone number to contact you when the service or repair has been completed. Your data protection and privacy rights regarding are set out in our privacy policy.
Privacy policy and cookies
This privacy policy is for alphaphones.com and served by Alpha Phones and governors the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
The website
The website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy
Use of Cookies
This website uses to better the users experience while visiting the website. Whether applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disable the use of cookies on their computer/ device. Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This will allow the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving cookies from this website on to their computers hard drive they should take necessary steps within their web browsers securty settings to block all cookies from this website and its external serving vendors
Contact and communication
Users contacting this website and/or its owners do so at their own discreation and provide any such personal adetails requested at their own risk. Your persoanl information is kept private and stored securely until a time it is no longer requred or has no use. As detailed in the Data Protection act 1988. Every effoort has been made to ensure a safe and secure form to email submission process but advise users using such forms to email processs that they do so at their own risk.
Repairs terms and conditions
By agreeng to these terms and conditions: I have willingly chosen to:
Agreee that all repairs are guranteed for 99 days, equiptment overed for faulty workmanship on parts repaired. Gurantee does not cover failure of equiptment due to the system not being used properly or due to wear and tear.
All faults must be reported at time of repair. Any further faults found will have an additional charge Any faults developed are not covered. The customer will be liable to pay for these repairs.
If no fault found/estimate refused/ parts no longer available, minimum diagnostic chare of 10£ appply. Deposits paid for items or services ordered for are non refundable.
Any liquid/water damage repairs do not have guranteedue to parts failing over time.
Any problems that may arise after my hndset is fixed is not the fault or responsibility of Aha Phones Ltd/
Repairs should be collected with 30 days of repair. Failure to do so will result in a storeage charge of 1£ per day up till 90 days when the handset will be disposed.
Repair plan terms and conditions
You dont have to buy a Care Plan at the same time as you purchase a new product
You can cancel your repair plan at any time that you like
We will refund the amount that you have paid for the Care Plan based on the time that is left if it exceeds 300£
Other suppliers such as your product manufacturer may offer you an alternate support service
Your household insurance may provide some protection for your product
There are statutory rights in pace that apply to faulty goods. You can find advice on those rights from the Citizens advice Bureau
Alpha Phones + Terms of Business:
These terms set out information about AP and the cover you will receive under Alpha care +. Please read the document carefully.
About AP:
The specific terms of business about the AP company which is supplementary AP+ to you, including details of its regulatory status will depend on where you bought AP+.
From the AP online store or AP shops.
Go to table A
From the AP store in the UK
Go to table B
If you did not purchase AP+ from AP but from a third party retailer, please note that these specific terms of business are only in respect of the AP company referred to in Table A and Table B and not in respect of the third party which have additional terms of conditions.
Our services:
AP Sells and administers AC+ exclusively on behalf of AP, beholden to the terms as laid out here. AP does not provide advice or a personal recommendation in relation to AC+. You must decide whether AP+ is right for you. For further information, please see the AC+ terms and conditions.
About AC+
AC+ is maintained exclusively by AP Company and regulated by the financial conduct authority in the United Kingdom. AP is registered in England with company number …… and has a registered shop at 73 Surbiton road. Kingston upon Thames KT1 2HG.
Data protection
The information will be used to administer AP and any future AP products that you may purchase and register. You have the right to access the personal information about you by sending a written request to the data protection contact point as shown in Table A and B. A small fee may be charged for this. You also have the right to require us to correct any inaccuracies in the information that we hold about you.
Complaints procedures
If you wish to register a complaint, please contact AP customer support or AP management who can deal with your complaints.
By telephone
00 44 – (0) 20 8541 4664
00 44 – (0)7540989828
By writing
AP customer support:
73 Surbiton road, Kingston Upon Thames, KT1 2HG
Online at www.alphaphones.co.uk
Or at info@alphaphones.co.uk
In person
By visiting AP store at 73 Surbiton road, Kingston Upon Thames, KT1 2HG
If AP is unable to acknowledge a complaint within 5 business days of receiving it, keep you informed of progress and resolve matters to your satisfaction within 8 weeks, you may be entitled to refer the complaint to one of the ombudsman detailed in the relevant table below.
Table A
If you buy AP+ from the AP online store/AP contact center please note the following
Terms of business:
AP+ is at 73 Surbiton road, Kingston Upon Thames, KT1 2HG
Table B